Build an interactive simulator that helps businesses understand the operational and financial consequences of different refund, exchange, and cancellation policies before implementing them.
Let users configure refund windows, product eligibility, shipping charges, restocking fees, exchange rules, and exceptions. Allow them to create fictional customer cases and run each case through the proposed policy.
Build:
A visual policy rule editor with clear precedence rules.
A case simulator showing the outcome for each customer scenario.
A financial impact calculator using configurable return rates and processing costs.
A contradiction detector for overlapping or incompatible rules.
An exception report for cases that have no defined outcome.
A comparison of alternative policy versions.
A customer-facing policy preview in plain language.
A regression test suite for checking whether policy changes alter previous outcomes.
Never treat simulated results as actual customer behavior. Keep policy rules separate from legal requirements, explain ambiguous cases, and require human approval before a policy is published. Include a fictional online store with realistic edge cases and exportable test reports.
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