The Customer Promise Ledger

 Build a Customer Promise Ledger that captures commitments made during sales calls, support conversations, proposals, meeting notes, and project updates. Extract promises such as delivery dates, custom features, discounts, integrations, training, and follow-up actions, then link each item to its source and responsible owner. Track commitment status, due dates, dependencies, customer impact, and changes to the original promise. Highlight conflicting commitments and obligations without clear ownership. Provide review workflows, CRM export options, and customer-ready follow-up drafts. Treat extracted commitments as suggestions until reviewed, preserve the original wording, and never send messages or change contractual records without authorization.